Payment Policy

Last updated: 29 May 2026

This Payment Policy explains how payments are accepted, processed, verified, refunded, and handled for purchases made through www.avontshop.com.

The Website is operated by:

In this Policy, “AvontShop”, “we”, “us” or “our” means AVONTRA LTD. “Customer”, “you” or “your” means any person or business placing an order through the Website.

This Payment Policy should be read together with our Terms and Conditions, Shipping Policy, Returns and Refunds Policy, Privacy Policy, Cookie Policy, and Warranty Policy.

1. Scope of This Policy

1.1 This Policy applies to all payments made through the Website for physical goods, delivery charges, additional warranty options, and any other paid services or charges displayed at checkout.

1.2 AvontShop sells electrical products, electrical materials, wiring accessories, lighting-related products, installation components, distribution and circuit protection products, sockets, switches, cables, mounting accessories, and related goods.

1.3 By placing an order and submitting payment details, you agree to this Payment Policy.

2. Accepted Currencies

2.1 The Website may display and accept payments in the following currencies:

• EUR
• GBP
• USD

2.2 The currency available to you may depend on your location, selected store settings, payment provider availability, checkout configuration, or Website functionality.

2.3 The final currency and amount payable will be shown at checkout before you complete your order.

2.4 If your card or bank account is held in a different currency from the checkout currency, your card issuer or bank may apply its own exchange rate, conversion fee, or foreign transaction fee.

2.5 AvontShop does not control exchange rates, bank conversion fees, card issuer charges, or foreign transaction fees.

3. Prices and VAT

3.1 Product prices displayed on the Website include VAT where applicable, unless clearly stated otherwise.

3.2 The final order total shown at checkout may include:

• product price;
• VAT where applicable;
• delivery charges;
• paid Additional Warranty options where selected;
• discounts or promotional codes where valid;
• any other charges clearly displayed before payment.

3.3 Prices may change at any time before an order is placed.

3.4 Price changes will not affect orders already accepted by AvontShop, except where there has been an obvious pricing, currency, tax, discount, or technical error.

3.5 If a pricing or payment error is identified after you place an order, we may contact you to confirm whether you wish to proceed at the corrected price or cancel the affected order.

4. Accepted Payment Methods

4.1 AvontShop accepts secure card payments using:

• Visa
• Mastercard

4.2 Other payment methods are not accepted unless they are expressly displayed at checkout or agreed by AvontShop in writing.

4.3 We do not currently offer cash on delivery, payment on account, open credit terms, cheque payments, cryptocurrency payments, or instalment payments unless clearly stated on the Website or agreed separately in writing.

4.4 Payment must be completed at checkout before the order is processed.

5. Payment Processing

5.1 Payments are processed by secure third-party payment providers.

5.2 When you submit payment details, the payment provider may verify, authorise, authenticate, approve, decline, or review the transaction.

5.3 AvontShop does not guarantee that your payment will be accepted. Payment approval depends on your card issuer, bank, payment provider, fraud checks, authentication requirements, available funds, transaction limits, and other factors outside our control.

5.4 Your order will not be processed for fulfilment until payment has been successfully authorised or received.

5.5 Receiving an order confirmation or payment confirmation does not always mean that your order has been accepted. Order acceptance is governed by our Terms and Conditions.

6. Card Security and Payment Data

6.1 AvontShop takes payment security seriously.

6.2 Card payments are handled through secure third-party payment providers. AvontShop does not store your full card number, full card security code, or complete card credentials on its own systems.

6.3 We may receive limited payment-related information from payment providers, such as:

• payment status;
• transaction reference;
• payment provider ID;
• card brand;
• last four digits of the card where provided;
• refund status;
• chargeback or dispute information;
• fraud screening outcome.

6.4 Payment providers may use secure authentication, encryption, fraud prevention, and payment security controls.

6.5 You must not attempt to make a payment using a card, account, or payment method that you are not authorised to use.

7. Strong Customer Authentication and Verification

7.1 Some card payments may require additional authentication, such as 3D Secure, one-time passwords, banking app approval, or other verification steps required by your bank, card issuer, or payment provider.

7.2 If authentication is not completed successfully, the payment may be declined or the order may not be processed.

7.3 We may also request additional information where necessary to verify billing details, delivery details, business details, order legitimacy, fraud risk, or compliance requirements.

7.4 Failure to provide requested verification information may result in order delay or cancellation.

8. Failed, Declined, or Pending Payments

8.1 If your payment is declined, fails, expires, is reversed, or remains pending, your order may not be processed.

8.2 AvontShop is not responsible for payment failures caused by your bank, card issuer, payment provider, insufficient funds, incorrect card details, authentication failure, transaction limits, network issues, or fraud controls.

8.3 If payment fails, you may need to try again, use another accepted card, contact your bank, or contact us for support.

8.4 We reserve the right to cancel unpaid, failed, pending, suspicious, or incomplete orders.

9. Fraud Prevention and Payment Reviews

9.1 To protect customers, AvontShop, payment providers, and card networks, transactions may be screened for fraud, abuse, unauthorised activity, sanctions risk, and payment security concerns.

9.2 We may delay, cancel, reject, or request additional verification for orders that appear suspicious or high-risk.

9.3 Examples of risk indicators may include:

• mismatch between billing and delivery information;
• unusual order value or quantity;
• use of multiple failed payment attempts;
• suspected unauthorised card use;
• high-risk destination or forwarding address;
• restricted or sanctioned destination;
• unusual IP, location, or device data;
• previous chargeback or fraud history;
• inconsistent customer information.

9.4 We are not required to fulfil any order that we reasonably believe may be fraudulent, unauthorised, unlawful, abusive, or non-compliant.

10. Billing Details and Invoices

10.1 You are responsible for providing accurate billing information at checkout.

10.2 If you are purchasing as a business, you should provide accurate business name, billing address, VAT/tax details, and any other information required for invoicing.

10.3 Where applicable, AvontShop may issue order confirmations, payment confirmations, receipts, VAT invoices, or commercial invoices.

10.4 We may be unable to amend invoice details after an order has been processed, especially where invoices have already been generated, submitted for accounting, or used for customs documentation.

10.5 Business Customers are responsible for checking that billing details are correct before completing payment.

11. Delivery Charges and Free Delivery

11.1 Delivery charges, where applicable, are displayed at checkout before payment.

11.2 Unless stated otherwise, eligible orders qualify for free delivery when the product subtotal exceeds:

• €100 for EUR orders;
• £100 for GBP orders;
• $100 for USD orders.

11.3 The free delivery threshold is calculated after discounts and before any customs duties, import VAT, local taxes, brokerage fees, or other destination charges.

11.4 Free delivery may not apply to all destinations, oversized goods, heavy goods, restricted goods, special order items, remote areas, or products requiring special handling.

12. International Payments, Customs, and Import Charges

12.1 AvontShop dispatches orders from the United Kingdom.

12.2 For orders delivered outside the United Kingdom, your order may be subject to customs clearance, import duties, import VAT, local taxes, brokerage fees, courier handling fees, customs clearance fees, or other local charges.

12.3 Unless expressly stated otherwise at checkout, such customs and import charges are not included in the product price, delivery price, or payment collected by AvontShop.

12.4 You are responsible for paying any customs duties, import VAT, taxes, brokerage fees, handling charges, and local charges imposed in the destination country.

12.5 AvontShop does not control customs authorities, customs delays, import tax assessments, courier clearance fees, or local charges.

12.6 Failure to pay customs or import charges may result in delivery delay, parcel return, abandonment, disposal, seizure, or additional costs.

13. Discounts, Promotional Codes, and Price Errors

13.1 Promotional codes, discounts, offers, and special prices may be subject to additional terms, expiry dates, eligibility rules, minimum order values, product exclusions, or destination restrictions.

13.2 Promotional codes must be applied before payment is completed. We are not required to apply a promotional code retrospectively after an order has been placed.

13.3 Discounts cannot be exchanged for cash.

13.4 We may refuse, cancel, or reverse a discount where it has been used fraudulently, incorrectly, abusively, in breach of its terms, or due to technical error.

13.5 If a product, delivery charge, warranty option, currency amount, discount, or order total is clearly incorrect due to a technical or administrative error, we may cancel the order or contact you to confirm whether you wish to proceed at the corrected price.

14. Additional Warranty Payments

14.1 Where available, paid Additional Warranty options may be selected at checkout.

14.2 Unless otherwise stated, Additional Warranty pricing is calculated as follows:

14.3 Additional Warranty charges are payable at checkout together with the product price.

14.4 Additional Warranty charges are subject to the Warranty Policy and any product-specific warranty terms.

14.5 If you validly cancel or return the product before the Additional Warranty begins and a refund is required by law or approved by AvontShop, the related Additional Warranty charge may also be refunded.

15. Refunds

15.1 Refunds are handled in accordance with our Returns, Refunds and Cancellation Policy.

15.2 Where a refund is approved, we will normally issue it to the original payment method used for the order.

15.3 We cannot normally refund to a different card, account, person, or payment method.

15.4 After we process a refund, your bank, card issuer, or payment provider may take additional time to make the funds available.

15.5 Currency conversion differences, card issuer fees, foreign transaction fees, and bank charges are not controlled by AvontShop and are not refundable by AvontShop.

15.6 Customs duties, import VAT, local taxes, brokerage fees, courier handling fees, customs clearance fees, and other local charges are not charged by AvontShop and are not refundable by AvontShop.

16. Chargebacks and Payment Disputes

16.1 If you have a problem with an order, payment, delivery, return, refund, or warranty claim, you should contact us first at info@avontshop.com so we can investigate and try to resolve the issue.

16.2 If you open a chargeback, card dispute, or payment dispute, we may be required to provide information to our payment provider, bank, card network, fraud prevention provider, or dispute resolution provider.

16.3 This information may include order details, payment records, tracking information, delivery confirmation, customer communications, refund records, return status, fraud screening information, and relevant evidence.

16.4 We reserve the right to challenge chargebacks or payment disputes where we believe the order was correctly processed, fulfilled, delivered, refunded, or otherwise handled in accordance with our policies.

16.5 Fraudulent, abusive, or repeated chargebacks may result in cancellation of future orders, restriction of account access, or further action where permitted by law.

17. Business Customer Payment Terms

17.1 Business Customers must pay in full at checkout unless we expressly agree otherwise in writing.

17.2 AvontShop does not offer credit terms, open account purchasing, or deferred payment to Business Customers unless separately approved in writing.

17.3 Business Customers are responsible for ensuring that purchase orders, internal approvals, VAT/tax information, billing details, and delivery details are correct before payment is made.

17.4 Any order placed by a Business Customer is treated as a business purchase unless we determine otherwise.

18. Sanctions, Restricted Payments, and Compliance

18.1 We may refuse, cancel, suspend, or block any payment or order where required or appropriate due to sanctions, export controls, financial crime controls, payment processor rules, card network rules, courier restrictions, customs restrictions, or legal obligations.

18.2 You confirm that you are not subject to sanctions, not located in a restricted territory, and not using the Website to purchase goods in breach of applicable laws, sanctions, or export controls.

18.3 We are not responsible for delays, blocked payments, cancelled orders, withheld transactions, or payment failures caused by sanctions, compliance checks, payment processor requirements, card network rules, or legal restrictions.

19. Changes to This Payment Policy

19.1 We may update this Payment Policy from time to time to reflect changes in payment methods, currencies, checkout processes, payment providers, fraud controls, legal requirements, tax rules, or business operations.

19.2 The version of this Policy in force at the time you place your order will apply to that order, unless a change is required by law or relates to a correction that must be applied.

19.3 When we update this Policy, we will revise the “Last updated” date at the top of the page.

20. Contact Information

If you have any questions about payments, billing, invoices, refunds, failed payments, or payment disputes, please contact us: